Personal Data
The website EscapeAll.com collects and processes personal data that you provide while using the Platform and its services. When making a reservation, you will be asked to provide information such as your full name, email address, and mobile phone number.
In addition, for security and proper operation of the Platform, technical data such as IP address, browser type, device language, and basic Platform usage data may be collected.
Personal data is used exclusively for the management and completion of reservations, the sending of SMS verification codes or confirmation, modification, or cancellation emails, communication regarding reservations or support requests, the security and proper operation of the Platform, improvement of the provided services, prevention of malicious or abusive reservations, and, where required, for informational or promotional communication purposes following the user's consent.
Reviews
Next to each review you submit, your first name and the initial letter of your surname, or your full display name if you have an account, may be displayed.
Marketing
If you have provided your consent, we may use your personal data to inform you about offers or new services. You may withdraw your consent at any time through the available unsubscribe options.
Data Retention
Personal data is retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud or abusive use, and ensure the proper operation of the Platform.
Reservation details are shared with the partner business exclusively for the purposes of executing and managing the reservation.
Independent Service Providers
We may use independent service providers to process personal data on our behalf exclusively for purposes related to the operation of the Platform, the distribution of promotional material, or the provision of technical services. These providers are bound by confidentiality obligations and are not permitted to use personal data for their own purposes.
GDPR
In accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679), we implement reasonable technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse.
At any time, you may exercise all rights provided under applicable legislation regarding the processing of your personal data by submitting the relevant request through the Contact Form.
Deletion of Personal Data
You may request the deletion of your personal data at any time through the Contact Form.
User Profiles
If you create a profile on the Platform, certain information from your profile may be publicly accessible by other Internet users, according to your account privacy settings. By default, user profiles are public unless the user chooses otherwise through the available privacy settings.
In addition, the Platform automatically adds reservations made through the Platform to your profile when you use the phone number registered to your account.
The user remains solely responsible for the content and information published on their profile.
The user may delete their account at any time through the available Platform settings.